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DebtManagers

Leaders in debt management | Debt purchase

How we help you manage your debt.

Managing debt is something everyone needs help with at times. And when you know how to approach it, it doesn’t have to be difficult.

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For customers.

No one wants the stress of unpaid debts following them around. If you owe money for a TV, an overdue electricity bill, phone bill, cash loan, or whatever it may be, we promise you a sympathetic ear and the right guidance to help you pay back the money. You may think what you can afford is too little. That we’ll take too much too quickly. But that’s not how we operate. We’ll find a sustainable figure you can afford, a fair amount that empowers you to pay the debt without causing any more stress.

Out of debt in five easy steps.

It’s easier to climb out of debt with a little expert guidance. Follow our 5-step process designed to ensure you succeed.

  1. 1

    We’re assigned your debt

    DebtManagers is assigned your debt from the company you owe money to, and we contact you so you can pay it in full or discuss a debt management plan. You can even request a face-to-face meeting if you prefer.

  2. 2

    We listen

    We treat you fairly, listen to why you haven’t paid and get an understanding of your financial situation. We work through any issues you may have about the amount owed. We can also provide proof that you owe the money should you need it.

  3. 3

    We set goals

    Together we work out a sustainable, manageable repayment plan that you agree to. To help you maintain the payments.

  4. 4

    We adapt

    You make payments as per your promise and contact us if anything changes or you’re prevented from paying it. If you’re facing financial difficulty, we’re happy to change payment levels depending on your circumstances.

  5. 5

    You succeed

    We encourage and incentivise you to make sure your debt is paid in full. Once it is, we update your credit defaults so that your credit score likely improves, and a better credit rating means better financial choices.

Questions?

For a quick understanding of how we can help you repay your debt, please scroll through our list of frequently asked questions.
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Why do I owe DebtManagers money?

Your debt has been assigned to DebtManagers because it hasn’t been fully paid. You’ll find us to be the friendly experts in helping you repay the debt in a way that’s fair and considers your circumstances.

How do I pay the debt back?

Easy. Go to this page, add in your details and tell us how much you can afford to pay every week. You can set the repayments to suit your situation and get control over your bills. Or, if you have the money available, pay in full. Sometimes our team can give you a discount, so please call us to find out how much you could save.

What if I don’t agree I owe this money?

Sometimes people do have good reasons not to pay immediately. It might be because they think the amount owed is a bit incorrect or just wrong. In the last 30 years, DebtManagers has learned ways to help you sort out a lot of different issues. Helping people control debt is what we do, so the best thing you can do is to contact us. Please call us on 1 800 218 774 or email admin@debtmanagers.com and help us help you get to the bottom of this. If you choose to do nothing, DebtManagers won’t know how or if to help you.

I know I owe the money but can’t afford the amounts the last people were demanding, what do I do?

We get it. At DebtManagers we don’t add any collection costs or fees, so the amount you owe us could even be less than you think you owe. A lot less. Our goal is to create a fairer financial world. So if you want to talk about repayments then we want to listen and work with you and your budget to help you get your debts paid.

Can you give me proof I owe this debt?

For sure. Go to this page to request the documents we have that prove you owe this money or just give us a call on 1 800 218 774. If you’re not confident calling, please email us at admin@debtmanagers.com.

Do I have to pay if I’m in real financial difficulty?

DebtManagers operate with a financial difficulty recognition policy that’s second-to-none. Trust based statements from you are valued, and because we are real people operating all over New Zealand and Australia we know that times get tough. Most of our staff have been there before, so if you’re struggling, we want to know, because we can’t help you sort this debt out if we don’t know your situation. Remember, our business has been built on fair, not fear.

Can I add this debt to the one I’m currently paying at DebtManagers?

You bet you can. These are your debts and it’s our job to help you pay them your way. Email admin@debtmanagers.com authorising us to combine your current debt with one already under arrangement or call 1 800 218 774 and we will do the rest. The best thing? You won’t even have to increase your current repayment plan.

This isn’t my debt, why should I pay it?

It’s in your name so you owe it. Having said that, DebtManagers is ready to listen so you can explain why there is a debt in your name but you don’t think you owe it. If this is the case, the best thing to do is talk to us.

Can I add all my other debts to DebtManagers?

We wish you could. Not only do we believe we are the friendliest company in our industry we’re one of the busiest, so we are obtaining new clients all the time. If we buy a debt in your name, we will reach out to you as soon as we can and once you acknowledge the details of the debt are correct, we normally just add it to your current account. The busier we get, the easier it gets for you.

What if I’m suffering from real financial hardship?

At DebtManagers, we’re on the front line, and it’s our responsibility to not only help our customers through difficult times but recognise when someone is experiencing financial hardship. We understand that personal circumstances can change unexpectedly, and when that happens it can impact your financial situation in a negative way. When this occurs, we’re committed to doing what we can to support you. To find out more, click here.

What if I do nothing and don’t pay this debt?

When you incurred this debt by obtaining a loan, using utilities, buying goods or telco services, you promised to pay it back. DebtManagers will help you find solutions and work with you to help you meet your obligations if you want to be a DebtManagers customer. If you don’t want to be and you decide not to pay, not to engage or talk to us and are committed to not paying your debt, then be assured we are committed to helping you change your mind.

How do I start?

If you still don’t know what to do with your debt or are just unsure, please let us know. No matter how big DebtManagers gets as an organisation, you and your debt are important and because of this you’re always welcome to contact our friendly team through our contact form. We understand how hard having debt can be. We have a team of friendly listeners who are experts in helping people overcome challenges and plan their way out of debt. Sound fair?

Customer testimonials.

Your staff are so friendly and they acknowledge that sometimes we have difficulties, they treat us well. They gave me heaps of time to finally pay my debts off.

Customer testimonials.

Quick and easy set-up, and very good communication. Very trust worthy company. They even asked me how much I could afford instead of telling me. Thank you DebtManagers.

Customer testimonials.

I would love to say thank you for giving me the opportunity to make payment of my debt. It’s not as hard as you think when you just get into the habit of paying it back.

Customer testimonials.

Can you look after my other bills and could I pay them through you? Your company is a really good compared to the other guys. You don’t add fees on top like they do.

Customer testimonials.

I have actually enjoyed my experience with your company, you made everything so seamless and easy. Great service, real people and overall a great business to deal with.

How can we help?

Like a little more detail about our services or have a specific question? Please fill in the online form and one of our team members will be in touch within 2 business days.

Please choose one of the following options:

Pay or discuss a debt you owe
Hours: Monday – Friday 8:00am – 8:00pm
Phone: 1 800 218 774
Email: hello@debtmanagers.com.au

Postal address
DebtManagers – Australia
PO Box R662
Royal Exchange
NSW 1225
Australia