We will collect, store, use and disclose your information for the purposes and in the ways set out in this policy.
Information we collect
or otherwise engage with us over email or letter, on the phone or in person. For example, if you decide to complete an application, you’ll be asked to provide details such as your contact information (name, email address, mailing address, and telephone number), age group, gender and details relevant to your relationship with Debt Managers.
If you prefer us not to collect any personal information, please don’t provide us with these details, although if you don’t provide us with any information we ask for, it might mean we’re unable to deliver the assistance you need.
In addition, we may:
Collect information from publicly available sources;
Collect information about your personal finances from credit reporting agencies, current and previous employers and others like a bank or lender who may have information relevant to your credit history;
Check this information against records held by government agencies (like the NZTA); and
Record any telephone calls or other conversations between us and use those recordings for training, evidence or security purposes.
What we use your personal information for
We may use your personal information for any of the following:
Assess whether you’ll be able to make any payments without coming under financial pressure and manage your account, including monitoring payments;
Let you know about changes to your account by message, email, telephone or post;
Provide other services to you and manage your relationship with us;
Provide you with information about our services that we think may be of interest to you. If you don’t want to receive this information just email us at hello@debtmanagers.co.nz with the word STOP in the subject bar;
Help us run our business and meet any legal obligations we have; and Conduct market research and statistical analysis.
Who we share information with
We may provide your information to:
Members of the DebtManagers Group (being any company or business that is associated with DebtManagers), our agents and people who provide us with services;
Reputable market research organisations (you can opt out of this if you prefer);
Credit reporting agencies who may hold and use that information to provide their credit reporting services;
Debt collection agencies and law firms;
Anyone we transfer our rights and obligations to in connection with your account or products, or that we are considering transferring them to;
Anyone else we need to contact to carry out your instructions;
Third parties where it is necessary for the sale of one of our assets or our business; and
Anyone we are otherwise permitted or required to disclose that information to by law.
We won’t provide your personal information to anyone outside Debt Managers or the Debt Managers Group for marketing purposes except as set out in this policy.